HexaWave Digital
Payment FailureAt Risk₹1,14,655 at risk·Problem: Network failure·Logged 9d ago·Event ID: evt-p-99-13480
Recovery Strategy & Expected Value
Ranking available actions by Expected Recovery Value (Probability × Amount)Recommended Action
Retry payment
✓ Guardrails Approved
Why?
Highest expected recovery value among permitted interventions within configured recovery boundaries.
Expected Recovery₹75,672
Recovery Probability66%
Amount at Risk₹1,14,655
Ranked by Expected Value
Autonomous Intelligence
Agent Diagnosis: Network failure
60%probability
Evaluated Recovery Options (Expected Value)ERV = Probability × Amount
Retry paymentTop ERV
66% probability₹75,672 expected
Human escalation
54% probability₹61,914 expected
Payment link
45% probability₹51,595 expected
Reminder
33% probability₹37,836 expected
Recommended Action
Retry payment
Expected Recovery₹75,672
Highest expected recovery value within configured recovery boundaries.
Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).
Deterministic Policy Gate✕ Action Blocked
Retry limit
Contact frequency
Recovery window
Amount threshold
Quiet hours
Idempotency
Action eligibility
Action blocked because the 7-day recovery window has elapsed.
Bounded action verified by deterministic policy gate.
Agent Activity Timeline
Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.
05:07:38System
Payment failure detected
Network failure — ₹1,14,655
Customer Profile
HexaWave DigitalPooja Rao (Contact)
billing@hexawavedigital.com
+91 91559 28514
Preferred Channelphone
Policy Gate Checks
Retry limit✓ Approved
Contact frequency✓ Approved
Recovery window✕ Gated
Amount threshold✕ Gated
Quiet hours✓ Approved
Idempotency✓ Approved
Action eligibility✓ Approved
Deterministic boundary: LLM recommendation is gated before execution.