Reclaim — AI Revenue Recovery Agent

Safety & Compliance Core

Recovery Guardrails & Autonomy Model

Define strict boundaries for autonomous interventions. Reclaim is mathematically constrained to operate strictly within these parameters.

Reclaim can act autonomously only within these boundaries.

Maximum Payment Retries2 attempts

Agent will automatically halt after 2 unsuccessful gateway retries.

Maximum Contact Attempts3 messages

Prevents customer spam across WhatsApp, email, and SMS channels.

Recovery Window7 days

Workflows older than 7 days are permanently stopped.

High-Value Approval Threshold₹50,000

Transactions above this amount require human manager authorization.

Quiet Hours (Customer No-Contact Window)

Reminders are queued and delayed until morning business hours (8:00 AM).

Human Escalation Policy

Determines when cases are passed to human account managers.

Clear separation between low-risk automatic tasks and guarded high-risk actions.

Low-Risk Actions100% Automatic

Analyze payment failure telemetryAutomatic

Calculate recovery probabilityAutomatic

Retry standard payment (< threshold)Automatic

Send WhatsApp/Email reminderAutomatic

High-Risk Actions & Safety BoundsApproval / Stop

Contact high-value customer (> ₹50k)Approval Required

Large financial concession or creditHuman Approval

Exceeded retry limit (2/2)Hard Stop / Escalate

Exceeded recovery window (7 days)Hard Stop