HexaWave Digital
Payment FailureAt Risk₹76,472 at risk·Problem: Bank decline·Logged 14d ago·Event ID: evt-p-8-74570
Recovery Strategy & Expected Value
Ranking available actions by Expected Recovery Value (Probability × Amount)Recommended Action
Human escalation
✓ Guardrails Approved
Why?
Highest expected recovery value among permitted interventions within configured recovery boundaries.
Expected Recovery₹12,236
Recovery Probability16%
Amount at Risk₹76,472
Ranked by Expected Value
Autonomous Intelligence
Agent Diagnosis: Bank decline
15%probability
Evaluated Recovery Options (Expected Value)ERV = Probability × Amount
Human escalationTop ERV
16% probability₹12,236 expected
Payment link
14% probability₹10,706 expected
Retry payment
13% probability₹9,941 expected
Payment-method update
8% probability₹6,118 expected
Recommended Action
Human escalation
Expected Recovery₹12,236
Highest expected recovery value within configured recovery boundaries.
Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).
Deterministic Policy Gate✕ Action Blocked
Retry limit
Contact frequency
Recovery window
Amount threshold
Quiet hours
Idempotency
Action eligibility
Action blocked because the 7-day recovery window has elapsed.
Bounded action verified by deterministic policy gate.
Agent Activity Timeline
Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.
05:07:38System
Payment failure detected
Bank decline — ₹76,472
Customer Profile
HexaWave DigitalRahul Singh (Contact)
billing@hexawavedigital.com
+91 97262 21222
Preferred Channelemail
Policy Gate Checks
Retry limit✓ Approved
Contact frequency✓ Approved
Recovery window✕ Gated
Amount threshold✓ Approved
Quiet hours✓ Approved
Idempotency✓ Approved
Action eligibility✓ Approved
Deterministic boundary: LLM recommendation is gated before execution.