Reclaim - AI Revenue Recovery
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Case Investigation

Back to Recovery QueueCyberRoot SystemsRef #SIM-PAY-77

CyberRoot Systems

Payment FailureAt Risk
₹31,850 at risk·Problem: Bank decline·Logged 12d ago·Event ID: evt-p-77-15820

Recovery Strategy & Expected Value

Ranking available actions by Expected Recovery Value (Probability × Amount)
PAYMENT SURFACE
Recommended Action

Human escalation

✓ Guardrails Approved
Why?

Highest expected recovery value among permitted interventions within configured recovery boundaries.

Expected Recovery₹17,836
Recovery Probability56%
Amount at Risk₹31,850
Ranked by Expected Value
Autonomous Intelligence

Agent Diagnosis: Bank decline

53%probability
Evaluated Recovery Options (Expected Value)ERV = Probability × Amount
Human escalationTop ERV
56% probability₹17,836 expected
Payment link
50% probability₹15,925 expected
Retry payment
45% probability₹14,333 expected
Reminder
29% probability₹9,237 expected
Recommended Action

Human escalation

Expected Recovery₹17,836

Highest expected recovery value within configured recovery boundaries.

Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).
Deterministic Policy Gate✕ Action Blocked
Retry limit
Contact frequency
Recovery window
Amount threshold
Quiet hours
Idempotency
Action eligibility
Action blocked because the 7-day recovery window has elapsed.
Bounded action verified by deterministic policy gate.

Agent Activity Timeline

Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.

1 Steps
05:07:38System

Payment failure detected

Bank decline — ₹31,850

Customer Profile

CyberRoot SystemsIshita Thakur (Contact)
billing@cyberrootsystems.com
+91 94292 73207
Preferred Channelphone

Policy Gate Checks

Blocked
Retry limit✓ Approved
Contact frequency✓ Approved
Recovery window✕ Gated
Amount threshold✓ Approved
Quiet hours✓ Approved
Idempotency✓ Approved
Action eligibility✓ Approved
Deterministic boundary: LLM recommendation is gated before execution.