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Case Investigation

Back to Recovery QueueIronMesh NetworksRef #SIM-PAY-41

IronMesh Networks

Payment FailureAt Risk
₹57,605 at risk·Problem: Network failure·Logged 10d ago·Event ID: evt-p-41-5252

Recovery Strategy & Expected Value

Ranking available actions by Expected Recovery Value (Probability × Amount)
PAYMENT SURFACE
Recommended Action

Retry payment

✓ Guardrails Approved
Why?

Highest expected recovery value among permitted interventions within configured recovery boundaries.

Expected Recovery₹11,521
Recovery Probability20%
Amount at Risk₹57,605
Ranked by Expected Value
Autonomous Intelligence

Agent Diagnosis: Network failure

18%probability
Evaluated Recovery Options (Expected Value)ERV = Probability × Amount
Retry paymentTop ERV
20% probability₹11,521 expected
Human escalation
20% probability₹11,521 expected
Payment link
14% probability₹8,065 expected
Reminder
13% probability₹7,489 expected
Recommended Action

Retry payment

Expected Recovery₹11,521

Highest expected recovery value within configured recovery boundaries.

Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).
Deterministic Policy Gate✕ Action Blocked
Retry limit
Contact frequency
Recovery window
Amount threshold
Quiet hours
Idempotency
Action eligibility
Retry blocked because the maximum retry limit of 2 has been reached.
Bounded action verified by deterministic policy gate.

Agent Activity Timeline

Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.

1 Steps
05:07:38System

Payment failure detected

Network failure — ₹57,605

Customer Profile

IronMesh NetworksRiya Shetty (Contact)
billing@ironmeshnetworks.com
+91 99394 62859
Preferred Channelwhatsapp
Account ManagerVikram Seth

Policy Gate Checks

Blocked
Retry limit✕ Gated
Contact frequency✓ Approved
Recovery window✕ Gated
Amount threshold✕ Gated
Quiet hours✓ Approved
Idempotency✓ Approved
Action eligibility✓ Approved
Deterministic boundary: LLM recommendation is gated before execution.