Reclaim - AI Revenue Recovery
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Acme Corp

Razorpay Sandbox Active

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Case Investigation

Back to Recovery QueueTechVista SolutionsRef #SIM-PAY-37

TechVista Solutions

Payment FailureAt Risk
₹54,256 at risk·Problem: Bank decline·Logged 1d ago·Event ID: evt-p-37-55626

Recovery Strategy & Expected Value

Ranking available actions by Expected Recovery Value (Probability × Amount)
PAYMENT SURFACE
Recommended Action

Payment link

✓ Guardrails Approved
Why?

Highest expected recovery value among permitted interventions within configured recovery boundaries.

Expected Recovery₹18,990
Recovery Probability35%
Amount at Risk₹54,256
Ranked by Expected Value
Autonomous Intelligence

Agent Diagnosis: Bank decline

37%probability
Evaluated Recovery Options (Expected Value)ERV = Probability × Amount
Payment linkTop ERV
35% probability₹18,990 expected
Human escalation
33% probability₹17,904 expected
Retry payment
31% probability₹16,819 expected
Reminder
20% probability₹10,851 expected
Recommended Action

Payment link

Expected Recovery₹18,990

Highest expected recovery value within configured recovery boundaries.

Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).
Deterministic Policy Gate✕ Action Blocked
Retry limit
Contact frequency
Recovery window
Amount threshold
Quiet hours
Idempotency
Action eligibility
Action blocked because amount ₹54,256 exceeds the high-value approval threshold.
Bounded action verified by deterministic policy gate.

Agent Activity Timeline

Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.

1 Steps
05:08:27System

Payment failure detected

Bank decline — ₹54,256

Customer Profile

TechVista SolutionsShreya Joshi (Contact)
billing@techvistasolutions.com
+91 93367 56646
Preferred Channelphone

Policy Gate Checks

Blocked
Retry limit✓ Approved
Contact frequency✓ Approved
Recovery window✓ Approved
Amount threshold✕ Gated
Quiet hours✕ Gated
Idempotency✓ Approved
Action eligibility✓ Approved
Deterministic boundary: LLM recommendation is gated before execution.