HexaWave Digital
Payment FailureAt Risk₹70,493 at risk·Problem: Payment timeout·Logged 1d ago·Event ID: evt-p-28-13417
Recovery Strategy & Expected Value
Ranking available actions by Expected Recovery Value (Probability × Amount)Recommended Action
Retry payment
✓ Guardrails Approved
Why?
Highest expected recovery value among permitted interventions within configured recovery boundaries.
Expected Recovery₹28,197
Recovery Probability40%
Amount at Risk₹70,493
Ranked by Expected Value
Autonomous Intelligence
Agent Diagnosis: Payment timeout
36%probability
Evaluated Recovery Options (Expected Value)ERV = Probability × Amount
Retry paymentTop ERV
40% probability₹28,197 expected
Human escalation
38% probability₹26,787 expected
Payment link
27% probability₹19,033 expected
Reminder
26% probability₹18,328 expected
Recommended Action
Retry payment
Expected Recovery₹28,197
Highest expected recovery value within configured recovery boundaries.
Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).
Deterministic Policy Gate✕ Action Blocked
Retry limit
Contact frequency
Recovery window
Amount threshold
Quiet hours
Idempotency
Action eligibility
Retry blocked because the maximum retry limit of 2 has been reached.
Bounded action verified by deterministic policy gate.
Agent Activity Timeline
Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.
05:07:38System
Payment failure detected
Payment timeout — ₹70,493
Customer Profile
HexaWave DigitalBhavna Agarwal (Contact)
billing@hexawavedigital.com
+91 94899 43317
Preferred Channelwhatsapp
Policy Gate Checks
Retry limit✕ Gated
Contact frequency✓ Approved
Recovery window✓ Approved
Amount threshold✕ Gated
Quiet hours✓ Approved
Idempotency✓ Approved
Action eligibility✓ Approved
Deterministic boundary: LLM recommendation is gated before execution.