HexaWave Digital
Payment FailureAt Risk₹1,20,274 at risk·Problem: Mandate failure·Logged 8d ago·Event ID: evt-p-11-67416
Recovery Strategy & Expected Value
Ranking available actions by Expected Recovery Value (Probability × Amount)Recommended Action
Payment-method update
✓ Guardrails Approved
Why?
Highest expected recovery value among permitted interventions within configured recovery boundaries.
Expected Recovery₹38,488
Recovery Probability32%
Amount at Risk₹1,20,274
Ranked by Expected Value
Autonomous Intelligence
Agent Diagnosis: Mandate failure
35%probability
Evaluated Recovery Options (Expected Value)ERV = Probability × Amount
Payment-method updateTop ERV
32% probability₹38,488 expected
Human escalation
32% probability₹38,488 expected
Payment link
26% probability₹31,271 expected
Reminder
19% probability₹22,852 expected
Recommended Action
Payment-method update
Expected Recovery₹38,488
Highest expected recovery value within configured recovery boundaries.
Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).
Deterministic Policy Gate✕ Action Blocked
Retry limit
Contact frequency
Recovery window
Amount threshold
Quiet hours
Idempotency
Action eligibility
Action blocked because the 7-day recovery window has elapsed.
Bounded action verified by deterministic policy gate.
Agent Activity Timeline
Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.
05:09:25System
Payment failure detected
Mandate failure — ₹1,20,274
Customer Profile
HexaWave DigitalDeepak Patel (Contact)
billing@hexawavedigital.com
+91 93316 70538
Preferred Channelphone
Policy Gate Checks
Retry limit✓ Approved
Contact frequency✓ Approved
Recovery window✕ Gated
Amount threshold✕ Gated
Quiet hours✓ Approved
Idempotency✓ Approved
Action eligibility✓ Approved
Deterministic boundary: LLM recommendation is gated before execution.