NexaWorks Digital
Payment FailureAt Risk₹48,502 at risk·Problem: Authentication failure·Logged 12d ago·Event ID: evt-p-106-97268
Recovery Strategy & Expected Value
Ranking available actions by Expected Recovery Value (Probability × Amount)Recommended Action
Human escalation
✓ Guardrails Approved
Why?
Highest expected recovery value among permitted interventions within configured recovery boundaries.
Expected Recovery₹24,251
Recovery Probability50%
Amount at Risk₹48,502
Ranked by Expected Value
Autonomous Intelligence
Agent Diagnosis: Authentication failure
48%probability
Evaluated Recovery Options (Expected Value)ERV = Probability × Amount
Human escalationTop ERV
50% probability₹24,251 expected
Retry payment
41% probability₹19,886 expected
Payment link
36% probability₹17,461 expected
Reminder
34% probability₹16,491 expected
Recommended Action
Human escalation
Expected Recovery₹24,251
Highest expected recovery value within configured recovery boundaries.
Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).
Deterministic Policy Gate✕ Action Blocked
Retry limit
Contact frequency
Recovery window
Amount threshold
Quiet hours
Idempotency
Action eligibility
Action blocked because the 7-day recovery window has elapsed.
Bounded action verified by deterministic policy gate.
Agent Activity Timeline
Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.
05:08:27System
Payment failure detected
Authentication failure — ₹48,502
Customer Profile
NexaWorks DigitalHarish Kulkarni (Contact)
billing@nexaworksdigital.com
+91 93669 43225
Preferred Channelwhatsapp
Policy Gate Checks
Retry limit✓ Approved
Contact frequency✓ Approved
Recovery window✕ Gated
Amount threshold✓ Approved
Quiet hours✓ Approved
Idempotency✓ Approved
Action eligibility✓ Approved
Deterministic boundary: LLM recommendation is gated before execution.