Orion Commerce
Checkout AbandonmentAt Risk₹28,581 at risk·Problem: Checkout abandoned·Logged 7d ago·Event ID: evt-c-114-93993
Recovery Strategy & Expected Value
Ranking available actions by Expected Recovery Value (Probability × Amount)Recommended Action
Human escalation
✓ Guardrails Approved
Why?
Highest expected recovery value among permitted interventions within configured recovery boundaries.
Expected Recovery₹15,148
Recovery Probability53%
Amount at Risk₹28,581
Ranked by Expected Value
Autonomous Intelligence
Agent Diagnosis: Payment method hesitation
48%probability
Evaluated Recovery Options (Expected Value)ERV = Probability × Amount
Human escalationTop ERV
53% probability₹15,148 expected
Session recovery
44% probability₹12,576 expected
Payment link
41% probability₹11,718 expected
Reminder
27% probability₹7,717 expected
Recommended Action
Human escalation
Expected Recovery₹15,148
Highest expected recovery value within configured recovery boundaries.
Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).
Deterministic Policy Gate✕ Action Blocked
Retry limit
Contact frequency
Recovery window
Amount threshold
Quiet hours
Idempotency
Action eligibility
Action blocked because the 7-day recovery window has elapsed.
Bounded action verified by deterministic policy gate.
Agent Activity Timeline
Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.
05:08:27System
Checkout abandonment detected
Payment method hesitation — ₹28,581
Customer Profile
Orion CommerceSunita Reddy (Contact)
billing@orioncommerce.com
+91 91275 55290
Preferred Channelphone
Account ManagerSneha Reddy
Policy Gate Checks
Retry limit✓ Approved
Contact frequency✓ Approved
Recovery window✕ Gated
Amount threshold✓ Approved
Quiet hours✓ Approved
Idempotency✓ Approved
Action eligibility✓ Approved
Deterministic boundary: LLM recommendation is gated before execution.