HexaWave Digital
Checkout AbandonmentAt Risk₹23,080 at risk·Problem: Checkout abandoned·Logged 14d ago·Event ID: evt-c-111-29428
Recovery Strategy & Expected Value
Ranking available actions by Expected Recovery Value (Probability × Amount)Recommended Action
Human escalation
✓ Guardrails Approved
Why?
Highest expected recovery value among permitted interventions within configured recovery boundaries.
Expected Recovery₹11,771
Recovery Probability51%
Amount at Risk₹23,080
Ranked by Expected Value
Autonomous Intelligence
Agent Diagnosis: High-value checkout abandonment
49%probability
Evaluated Recovery Options (Expected Value)ERV = Probability × Amount
Human escalationTop ERV
51% probability₹11,771 expected
Payment link
48% probability₹11,078 expected
Session recovery
34% probability₹7,847 expected
Reminder
27% probability₹6,232 expected
Recommended Action
Human escalation
Expected Recovery₹11,771
Highest expected recovery value within configured recovery boundaries.
Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).
Deterministic Policy Gate✕ Action Blocked
Retry limit
Contact frequency
Recovery window
Amount threshold
Quiet hours
Idempotency
Action eligibility
Action blocked because the 7-day recovery window has elapsed.
Bounded action verified by deterministic policy gate.
Agent Activity Timeline
Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.
05:07:38System
Checkout abandonment detected
High-value checkout abandonment — ₹23,080
Customer Profile
HexaWave DigitalPooja Rao (Contact)
billing@hexawavedigital.com
+91 99933 37779
Preferred Channelemail
Policy Gate Checks
Retry limit✓ Approved
Contact frequency✓ Approved
Recovery window✕ Gated
Amount threshold✓ Approved
Quiet hours✓ Approved
Idempotency✓ Approved
Action eligibility✓ Approved
Deterministic boundary: LLM recommendation is gated before execution.