Back to Recovery QueueNova SystemsRef #NOVA-10292

Nova Systems

Payment FailureIn Active Recovery

₹15,499 at risk·Problem: Card expired·Logged 21d ago·Event ID: evt_pay_nova_10292

Reclaim Learning Signal Active

Based on 45 similar historical outcomes (76% verified clearance rate).

45 similar outcomes analyzed · Historical recovery rate: 76% · Safety: Gated by deterministic policy checks.

Recovery Strategy & Expected Value

Ranking available actions by Expected Recovery Value (Probability × Amount)

PAYMENT SURFACE

Recommended Action

Method Update Link

✓ Guardrails Approved

Why?

Highest expected recovery value among permitted interventions within configured recovery boundaries.

Expected Recovery₹11,779

Recovery Probability76%

Amount at Risk₹15,499

Ranked by Expected Value

Autonomous Intelligence

Agent Diagnosis: Card expired

76%probability

Evaluated Recovery Options (Expected Value)ERV = Probability × Amount

Method Update LinkTop ERV

76% probability₹11,779 expected

UPI Payment Link

58% probability₹8,989 expected

Naive Retry

10% probability₹1,549 expected

Recommended Action

Request payment method update

Expected Recovery₹11,779

Highest expected recovery value within configured recovery boundaries.

Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).

Deterministic Policy Gate✕ Action Blocked

Retry limit

Contact frequency

Recovery window

Amount threshold

Quiet hours

Idempotency

Action eligibility

Action blocked because the 7-day recovery window has elapsed.

Bounded action verified by deterministic policy gate.

Agent Activity Timeline

Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.

3 Steps

09:15:10System

Payment failure detected

Webhook Ingestion

Card expired (07/26)

09:16:00Agent

Generated secure payment method link

Dynamic Payment Link Generator

Created Razorpay compliant update token

09:16:30Agent

WhatsApp notification dispatched

WhatsApp Recovery Outreach

Sent 1-click payment update link to Ananya Deshmukh

Customer Profile

Nova SystemsAnanya Deshmukh (Contact)

billing@novasystems.io

+91 97110 55290

Preferred Channelemail

Account ManagerVikram Seth

Policy Gate Checks

Blocked

Retry limit✓ Approved

Contact frequency✓ Approved

Recovery window✕ Gated

Amount threshold✓ Approved

Quiet hours✓ Approved

Idempotency✓ Approved

Action eligibility✓ Approved

Deterministic boundary: LLM recommendation is gated before execution.