Back to Recovery QueueAcme CorpRef #ACME-10291

Acme Corp

Payment FailureAt Risk

₹24,999 at risk·Problem: Insufficient funds·Logged 21d ago·Event ID: evt_pay_acme_10291

Reclaim Learning Signal Active

Evening retries recovered 14% more payments than morning retries across 186 similar cases.

186 similar outcomes analyzed · Historical recovery rate: 65% · Safety: Gated by deterministic policy checks.

Recovery Strategy & Expected Value

Ranking available actions by Expected Recovery Value (Probability × Amount)

PAYMENT SURFACE

Recommended Action

Smart Gateway Retry

✓ Guardrails Approved

Why?

Highest expected recovery value among permitted interventions within configured recovery boundaries.

Expected Recovery₹20,499

Recovery Probability82%

Amount at Risk₹24,999

Ranked by Expected Value

Autonomous Intelligence

Agent Diagnosis: Insufficient funds

82%probability

Evaluated Recovery Options (Expected Value)ERV = Probability × Amount

Smart Gateway RetryTop ERV

82% probability₹20,499 expected

Payment Link

61% probability₹15,249 expected

WhatsApp Reminder

47% probability₹11,749 expected

Human Escalation

74% probability₹18,499 expected

Recommended Action

Retry payment tomorrow at 10:00 AM

Expected Recovery₹20,499

Highest expected recovery value within configured recovery boundaries.

Why this strategy? Similar cases recovered more successfully with this intervention pattern. (186 similar historical outcomes analyzed · 72% verified historical clearance).

Deterministic Policy Gate✕ Action Blocked

Retry limit

Contact frequency

Recovery window

Amount threshold

Quiet hours

Idempotency

Action eligibility

Action blocked because the 7-day recovery window has elapsed.

Bounded action verified by deterministic policy gate.

Agent Activity Timeline

Chronological audit of autonomous diagnostics, tool invocations, and stopping rules.

4 Steps

13:42:01System

Payment failure detected

Webhook Ingestion

Received Razorpay failure webhook (code: INSUFFICIENT_FUNDS)

13:42:02Agent

Customer history retrieved

Customer Intelligence

Fetched 8 successful past cycles, zero past failures. LTV: ₹4.8L.

13:42:03Agent

Expected Recovery Value calculated

AI Recovery Engine

Model computed ₹20,499 expected recovery (82% prob) for Smart Retry vs ₹15,249 for payment link.

82% probability · ₹20,499 ERV

13:43:00Agent

Recovery strategy selected

Strategy Selection Engine

Selected smart retry for tomorrow 10:00 AM within guardrails.

Customer Profile

Acme CorpRohan Sharma (Contact)

finance@acmecorp.in

+91 98201 44821

Preferred Channelwhatsapp

Account ManagerPriya Mehta

Policy Gate Checks

Blocked

Retry limit✓ Approved

Contact frequency✓ Approved

Recovery window✕ Gated

Amount threshold✓ Approved

Quiet hours✓ Approved

Idempotency✓ Approved

Action eligibility✓ Approved

Deterministic boundary: LLM recommendation is gated before execution.